The work setup changes are among the many effects of the lockdown measures and restrictions imposed worldwide during the pandemic. Many employees in various industries use messaging applications and tools to communicate with their clients through personal devices. Companies should know how to monitor communications flow among employees that also comply with data protection regulations.

Document which Communication Platforms the Employees Are Using

Firms can monitor the communication platforms that employees should use to know which channels are used to contact their clients while abiding by company guidelines.

Increase Surveillance on Employee Communications

Call monitoring solutions can help companies maintain business-related messages among their employees and their clients. Checking on the chats and calls among employees is vital for determining whether they comply with data protection regulations and company policies.

Update Key Terms for eDiscovery and Communications Monitoring

Companies must keep the various risks of cybersecurity, records issues, and supervision, among many others, in monitoring the exchange of messages. There may be a need to update these key terms and phrases in checking for compliance issues.

Use a Reliable Mobile Archiver

Investing in a reliable archiving solution that monitors text messages, records voice calls, and retains conversations from mobile applications like WeChat and WhatsApp can simplify their data gathering processes and have smoother eDiscovery response Monitoring communication flow.

For more information on tips for effective communications monitoring during the pandemic, check out the infographic created by TeleMessage.